Privacy Policy
Last updated: October 7, 2026
This Privacy Policy explains how UGC Scale ("UGC Scale", "we", "us" or "our"), a service operated by AIGORA, collects, uses, shares and protects personal information when you visit ugcscale.app, hire our services as a client, or work with us as a content creator.
UGC Scale is a managed user-generated content (UGC) agency. We connect consumer apps and brands ("Clients") with independent content creators ("Creators") who produce short-form videos for TikTok and Instagram.
1. Who is responsible for your data
The controller of your personal information is AIGORA, operating under the brand UGC Scale. You can contact us about privacy matters at ugcscaleapp@gmail.com.
2. Information we collect
From Clients and prospective Clients
- Contact details: name, job title, company, business email, phone number and messaging handles.
- Business information: the app or product to be promoted, campaign goals, briefs, brand guidelines and feedback.
- Billing information: company legal name, tax details, billing address and payment records. Card and account payments are processed by our payment providers (for example PayPal); we do not store full card numbers.
- Communications: emails, messages and meeting notes exchanged with our team.
From Creators and applicants
- Identification and contact details: name, email, phone number, country and messaging handles.
- Social media information: usernames and links to TikTok and Instagram profiles, and public metrics of the content produced for our campaigns (such as views, likes and comments).
- Payment details needed to pay you: for example your PayPal email address or a cryptocurrency wallet address and network, plus a record of the payments made to you.
- Content you create for campaigns, and the communications you exchange with our team.
Publicly available information
To find new Creators and to track the performance of campaign content, we may collect information that people have made public on social media platforms, such as profile names, follower counts and public video metrics.
Website visitors
When you visit our website we and our hosting and analytics providers may automatically collect technical data such as IP address, browser type, device information, pages visited and referring pages, using cookies or similar technologies.
3. How we use your information
- To provide our services: plan campaigns, match Clients with Creators, brief Creators, review and deliver content, and report results.
- To manage the relationship: send proposals, invoices and service updates, and answer questions.
- To pay Creators for their work and keep accurate payment records.
- To process Client payments and prevent fraud, errors and duplicate payments.
- To find and contact potential Creators and Clients.
- To improve our services and our website.
- To comply with legal, tax and accounting obligations and to defend our legal rights.
We process personal information on the basis of the contract we have with you, your consent where required, our legitimate interest in running and improving our business, and compliance with legal obligations.
4. How we share your information
We do not sell your personal information. We share it only as needed to run our services:
- Between Clients and Creators: Clients see the Creators assigned to their campaign and the content they produce; Creators receive the campaign brief and the information needed to create content.
- Service providers that act on our behalf, such as payment processors (for example PayPal and cryptocurrency exchanges used for payouts), email, cloud storage, productivity, messaging and automation tools, and website hosting.
- Social media platforms, when content is published on TikTok or Instagram as part of a campaign.
- Authorities, when required by law or to protect our rights, our users or the public.
- Successors, in case of a merger, acquisition or sale of all or part of our business, subject to this Policy.
5. International transfers
We work with Clients and Creators in several countries, including Argentina, Mexico, Colombia, Chile and the United States, and our service providers may process data in other countries. When we transfer personal information across borders we take reasonable steps to make sure it remains protected in line with this Policy and applicable law.
6. How long we keep your information
We keep personal information for as long as needed for the purposes described above, including while we have an active relationship with you, and afterwards for the periods required by tax, accounting and legal obligations. Payment records are kept for the period required by applicable law. When information is no longer needed, we delete or anonymize it.
7. Security
We use reasonable technical and organizational measures to protect personal information, such as access controls, restricted access to payment tools and credentials, and the use of reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, to withdraw your consent at any time, and to receive a copy of your data. To exercise these rights, write to ugcscaleapp@gmail.com. We will answer within the time required by applicable law.
Argentina: under Law No. 25,326, the owner of personal data has the right to access it free of charge at intervals of no less than six months, unless a legitimate interest is shown. The Agency for Access to Public Information (Agencia de Acceso a la Información Pública), as the enforcement authority of Law No. 25,326, has the power to address complaints and claims filed by those whose rights are affected by non-compliance with personal data protection rules.
European Economic Area and United Kingdom: you also have the right to lodge a complaint with your local data protection authority.
9. Cookies
Our website may use cookies and similar technologies to work properly and to understand how it is used. You can block or delete cookies in your browser settings; some parts of the website may not work as intended if you do.
10. Minors
Our services are intended for businesses and for adults. We do not knowingly work with Creators under 18 years of age or collect personal information from children. If you believe a minor has provided us with personal information, contact us and we will delete it.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date. If changes are significant, we will take reasonable steps to let you know.
12. Contact
AIGORA, operator of UGC Scale
Email: ugcscaleapp@gmail.com
Website: ugcscale.app