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    Terms and Conditions

    Last updated: October 7, 2026

    These Terms and Conditions ("Terms") govern the use of the website ugcscale.app and the services offered by UGC Scale, a service operated by AIGORA ("UGC Scale", "we", "us" or "our"). By using our website, accepting a proposal or taking part in a campaign, you agree to these Terms.

    1. Our services

    UGC Scale is a managed user-generated content (UGC) agency. We plan and run short-form video campaigns for consumer apps and brands ("Clients") with a network of independent content creators ("Creators"). We offer two main formats:

    • Full service: Creators produce videos about the Client's app or product and publish them on their own TikTok and/or Instagram accounts. We manage briefing, creator selection, quality review, publishing schedules, performance tracking and Creator payments.
    • Content only: Creators produce videos that we deliver to the Client (for example through a shared Google Drive folder), together with the usage rights agreed in the Proposal, so the Client can publish them or use them in its own advertising.

    2. Proposals and orders

    The scope of each engagement (deliverables, number of Creators and videos, channels, timeline, usage rights, fees and payment terms) is set out in a written proposal, order or email accepted by the Client (the "Proposal"). If the Proposal and these Terms conflict, the Proposal prevails for that engagement.

    3. Fees and payment

    • Fees are stated in the Proposal and, unless agreed otherwise, are expressed in US dollars and invoiced in advance.
    • Clients may pay through PayPal, bank transfer or any other method we accept and indicate on the invoice. Invoices are due within the term stated on them.
    • Fees do not include taxes, which are added when applicable. Fees charged by the Client's own bank or payment provider are borne by the Client.
    • If a payment is late, we may pause the campaign until the outstanding amount is paid.
    • Performance bonuses for Creators, if any, apply only when they are expressly included in the Proposal.

    4. Cancellations and refunds

    The Client may cancel an engagement by written notice. Amounts corresponding to work already performed, Creator commitments already made and content already produced are not refundable. Any other refund or credit will be handled as set out in the Proposal or as agreed in writing.

    5. Client responsibilities

    • Provide accurate information about its app or product and approve briefs and key messages in a timely manner.
    • Make sure that its app or product, and any claims it asks Creators to make, are lawful, truthful and do not infringe third-party rights.
    • Comply with the policies of TikTok, Instagram and any other platform used, and with applicable advertising and disclosure rules.

    6. Results

    Social media performance depends on factors outside our control, such as platform algorithms and audience behavior. Unless expressly guaranteed in the Proposal, we do not guarantee specific results such as views, engagement, installs, cost per mille (CPM) or cost per install (CPI).

    7. Content, approval and intellectual property

    • We review content for quality and alignment with the brief before it is published or delivered. Revision rounds are those set out in the Proposal.
    • Creators keep ownership of their social media accounts. Usage rights over the content (including paid advertising use, territories and duration) are those granted in the Proposal. Any use beyond that scope requires our prior written agreement.
    • The Client grants us and the Creators a limited license to use its name, logos and materials solely to perform the services.
    • Unless the Client objects in writing, we may mention the Client's name and show published campaign content as part of our portfolio.

    8. Creators

    • Creators are independent contractors, not employees of UGC Scale or of the Client, and must be at least 18 years old.
    • Creators must deliver original content, follow the brief and the publishing rules of each campaign, comply with platform policies, and clearly disclose paid partnerships when required.
    • Creators are paid the amounts agreed for each campaign, for content that meets the campaign requirements. Payments are usually made weekly through PayPal or to the cryptocurrency wallet indicated by the Creator.
    • Creators are responsible for providing correct payment details. Payments sent to the account or wallet provided by the Creator are considered made. Fees charged by networks or payment platforms may reduce the amount received.
    • Creators are responsible for their own taxes and obligations in their country of residence.

    9. Confidentiality

    Each party will keep confidential any non-public information received from the other party (such as briefs, unreleased products, prices, metrics and personal data) and will use it only to perform the services, except when disclosure is required by law.

    10. Third-party platforms

    Our services rely on third-party platforms such as TikTok, Instagram, Google and payment providers. We are not responsible for their availability, changes to their rules or algorithms, or actions they take on accounts or content.

    11. Limitation of liability

    To the maximum extent permitted by law, we will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data. Our total liability for any claim related to an engagement is limited to the fees paid by the Client for that engagement during the three (3) months before the event that gave rise to the claim.

    12. Indemnification

    The Client will indemnify and hold us and the Creators harmless from claims arising from its app or product, from the claims and materials it provides, or from its use of the content beyond the agreed scope.

    13. Use of the website

    You agree not to misuse our website, including attempting to access it without authorization, interfering with its operation or using it for unlawful purposes. Website content is provided for information only.

    14. Privacy

    We handle personal information as described in our Privacy Policy.

    15. Termination

    Either party may end an engagement as set out in the Proposal or in case of a material breach that is not remedied within ten (10) days after written notice. Sections on payment, intellectual property, confidentiality, liability and indemnification survive termination.

    16. Governing law and jurisdiction

    These Terms are governed by the laws of the Argentine Republic. Any dispute will be submitted to the competent courts of the Autonomous City of Buenos Aires, unless mandatory law provides otherwise.

    17. Changes to these Terms

    We may update these Terms from time to time. The new version will be posted on this page with an updated date. Engagements already accepted remain governed by the version in force when the Proposal was accepted, unless both parties agree otherwise.

    18. Contact

    AIGORA, operator of UGC Scale
    Email: ugcscaleapp@gmail.com
    Website: ugcscale.app

    See also our Privacy Policy.